I odered my Segway and hovercart on Thursday 9th when no delivery by the Monday I tried all day to contact someone to speak to with no luck till I checked my junk mail I'd resvied a email explaining they was waiting on a delivery and my Oder would be with me on the 21 to late for my sons birthday I'd also been on here in mean time reading all the reviews made me feel like I'd lost my money and been scammed but the next day they was in constant contact via email to come to a arrangement to send me a different colour I also managed to speak to someone that day and got a dispatched text email by 4 the next day my Oder was delivered and my son loves it was in perfect condition and all works fine not yet set up the cart but it's all new and looks to be all in place if you have already odered then come on here and read try not to panic till you have spoke to the company as I did as all was fine in the end only give 3 stars due to not being able to contact straight away and the face they did not contact me 1st to tell me my Oder would be late
If i could have given 0 stars i would,DO NOT USE THIS COMPANY!!!Ordered a hoverboard and paid for express delivery a week later i still hadn't heard anything from them after calling them it turned out they didn't actually have any stock but had still taken my money!Waited another week then cancelled my order after reading all the bad the bad reviews,still haven't had my money refunded 4 weeks later!
First ordered a segway for a christmas present back on 9th October and paid for express delivery. After it didn't arrive when expected we called and were informed they were having trouble clearing a backlog due to technical issues. We got the runaround for another 6 weeks with numerous promised delivery dates which didn't materialise. Called up to cancel but got persuaded to give them another go when they promised to pay the extra to have it delivered the next day - surprise, surprise no delivery happened. Called again and cancelled, requested a refund. What a surprise we got the next day when a segway arrived, looked at the DPD consignment number and it had been despatched after we cancelled! We opened the box to have a look at the segway to find that they had sent us a used segway, and it wasn't as if it was slightly used, scatches all over, cracked casing and more - do they think we're idiots??? Requested that they collect it the next day. Finally got refund today, about 7 weeks after first ordering. Another note, they do their own reviews on facebook, one of the reviews on there was from the manager who I'd spoken to a couple of weeks back, not the cleverest mob! DO NOT BUY FROM THESE CROOKS! THEY ARE DEFRAUDING PEOPLE ON A DAILY BASIS!